2nd Line Systems Engineer

@ IT Empowerment Consulting

Job description: Skills: Application Of Specialisation Areas MCSA (Microsoft Certified Systems Administrator) Conflict Management Skills Interpersonal Skills ITIL Framework Problem Solving Skills (both technical & soft) Report Writing Skills MCITP MCSE 2003 Experience using ESM Monitoring tools: MOM SCOM CA UniCenter Patrol Remedy experience Required Level Of Education: Grade 12, NQF Level 4 MCSE is an advantage MCSA (Microsoft Certified Systems Administrator) Roles and Outcomes: Monitoring of all Backoffice servers using ESM monitoring Tools i.e. MOM, SCOM, CA Unicenter, Patrol To provide 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer services. Keeping abreast of technologies Remote 2nd level server support to various client sites Receiving of system automated calls via Remedy and dealing with them according to Work Instructions Escalation of high impact incidences to Competencies and site support Working in a team and must be a team player with cognizance of importance of job specifications To work effectively and productively with 3rd line support Conforming to internal procedures, specifically regarding monitoring and escalation.

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