Senior System Engineer

@ MetTel

Position Responsibilities: Ability to troubleshoot at appropriate technical level: Workstation - Experience required with Windows XP/Windows 7/Windows 8 Advanced troubleshooting and configuration Installation, configuration, troubleshooting and customization of workstation applications per customer's preferences Understanding of and ability to install, configure and test workstation hardware including video cards, modems, NICs, sound cards, hard drives, and Mobile Devices Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer’s preferences Network Server - Experience required with Windows Server 2012, 2008, 2003 Installation, configuration and troubleshooting Support and administer file, print, remote access, and network services Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup Monitoring configuration and protocols Enterprise E-mail/Messaging – Exchange 2010, 2007, 2003 Exposure to and experience with Hosted Email solutions Basic installation, configuration and troubleshooting of Microsoft Exchange server Configuration and troubleshooting of clients, including remote clients Administration of enterprise e-mail application, including add/remove users and groups, configure security permissions, forward mail to other accounts and aliases Essential Duties and Responsibilities Investigate and resolve issues by proactively identifying trends and potential sources of new problems while preventing the replication of issues within the environment. Perform health checks in client environment on a regular basis, discovering potential improvements as well as possible opportunities for additional services. Assists in onboarding new clients as assigned Ensure all open tickets for assigned clients are being worked to resolution and/or escalated to management as needed. Assist in development and delivery of multi-tenant environment while adhering to Thrive Networks and manufacturer best practices. Customer Service: Set client expectations appropriately throughout the troubleshooting process Troubleshoot and resolve non time sensitive workstation level incidents while following Thrive’s Standard Operating Procedures and Best Practices Demonstrate the correct level of urgency while resolving client incidents Understand and appropriately apply available vendor support process Produce efficient resolution to technical incidents

Apply Now