Service Manger

@ Mercuri Urval

The main responsibilities will be: · Managing and Leading the Service Request: including manages service partner agreements, performs actions as needed to audit, coach and instill discipline in the channel to ensure service coverage in line with customer expectations; · Responsible for Technical and Field Service Support: coordinates Regional Service Support activities. Interfaces with Sales, Operations, R&D, and Project Management in order to ensure proper coordination of resources to support installation and field service activities; · Interacts with Channel Partners and Customers: must be able to be firm while at the same time maintaining/nurturing relationships and promoting customer satisfaction; · Leading the Service Team: proven people and time management skills to organizes and supervises the service team. Promotes teamwork, provides training and tools as needed to optimize service delivery efficiency and increase customer satisfaction; · Strong technical knowledge and problem solving skills: has the knowledge and experience to review system-level designs for technical feasibility. Has the ability to analyse problems reported in the field to suggest troubleshooting steps and support root cause analysis; · Understands Quality and Reliability analysis and maintains processes for related data collection; · Leading the Spare Parts inventory, Depot Repair, Maintenance Contracts and Administrative functions. Ideal Profile & Experience · Proven track record as Service Manager in a small-medium size international companies; · Bachelors degree in Engineering (preferable Electronic and Mechanical) and specialization or MBA course will be an advantage; · Fluent in English and Portuguese; Spanish will be considered additional asset; · Demonstrated leadership skills and experience in Team and Time management; · A solid experience improving technical field and service support (being the link between process and people) in a high tech commercial electronics environment. Strong background in Video over IP technology, networking, software and Control Room applications; · Excellent listening and communication skills: including the ability to communicate with associates on worldwide basis; · Hands On personality, business mind and client focus; · Reliable, rigorous and team player; This is a great opportunity to join a world renown multinational company and make a sustainable contribution in the growth and structuring of the Brazilian subsidiary. Your will work closely with stakeholders throughout the company in Latin America, and Europe and have the chance to make a real difference.

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